Política de reembolso

 

At Joy Lash, we are committed to ensuring your satisfaction with our professional lash products. Please review our return policy below:

Eligibility for Returns

1. Damaged or Defective Products:

• Products that arrive damaged or defective are eligible for a replacement or refund.

• Claims must be submitted within 7 days of delivery, along with photographic evidence of the issue.

2. Unopened and Unused Items:

• We accept returns on unopened, unused, and sealed items within 14 days of purchase.

• The item must be in its original packaging and in resalable condition.

3. Non-Returnable Items:

• Opened or used items.

• Clearance or sale items.

• Items marked as “final sale.”

 

Return Process

1. Submit a Request:

• Contact our customer service team at support@joylashsupply.com with your order number, item details, and reason for return.

2. Approval and Instructions:

• Once your return request is approved, you will receive a Return Authorization (RA) number and shipping instructions.

3. Shipping the Item:

• Return the item in its original packaging, ensuring it is securely packed to prevent damage during transit.

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

 

Important Notes

• Unauthorized returns or items returned without an RA number will not be accepted.

• We reserve the right to refuse returns that do not meet the above conditions.

• For questions or assistance, please contact us at info@joybeautysolutions.com.

By adhering to this policy, we aim to provide a smooth and fair return process while maintaining the quality and integrity of our professional lash products.